How to Cancel an Order on TikTok Shop

If you've made a purchase on TikTok Shop and need to cancel your order, follow these steps to ensure a smooth process. Cancelling an order on TikTok Shop can be necessary for various reasons such as a change of mind, incorrect product selection, or accidental purchases. Here’s a detailed guide to help you through the cancellation process:

1. Open the TikTok App: Launch the TikTok app on your mobile device. Make sure you’re logged into the account you used to place the order.

2. Go to Your Profile: Tap on your profile icon, which is typically located in the bottom right corner of the screen.

3. Access Your Orders: From your profile page, look for the 'Orders' section. This might be listed under 'Purchases' or a similar category depending on your app version.

4. Find the Order: In the 'Orders' section, locate the specific order you wish to cancel. Orders are usually listed in chronological order, so you might need to scroll through recent purchases.

5. Select the Order: Tap on the order to view its details. Here, you’ll see information about the items, shipping status, and more.

6. Initiate Cancellation: Look for an option to cancel the order. This could be a button or a link labeled 'Cancel Order'. Tap this option.

7. Confirm Cancellation: Follow any additional prompts to confirm your cancellation. This might include selecting a reason for the cancellation or reviewing the order details.

8. Check Cancellation Status: After submitting the cancellation request, you should receive a confirmation message or email. You can also check the status of your cancellation in the 'Orders' section.

9. Contact Support if Necessary: If you encounter any issues or the cancellation option isn’t available, reach out to TikTok Shop’s customer support for assistance. They can help resolve any problems and guide you through the process.

Important Tips:

• Cancellation Window: Keep in mind that there is usually a limited time frame within which you can cancel an order. If too much time has passed, the cancellation option may no longer be available.
• Refunds: If the cancellation is successful, a refund will typically be processed back to your original payment method. The time it takes for the refund to appear can vary.
• Order Status: If your order has already been shipped or delivered, you may need to follow different procedures, such as initiating a return instead of a cancellation.

Summary: Cancelling an order on TikTok Shop is a straightforward process if done within the allowed time frame. By following these steps, you can manage your purchases effectively and resolve any issues with your orders.