How to Cancel TikTok Promotion Under Review

Cancelling a TikTok promotion that is currently under review can be a crucial step if you realize that the promotion is no longer needed or if you made a mistake. The process involves navigating TikTok’s ad management tools and contacting their support team if necessary. Here’s a comprehensive guide to help you through the cancellation process.

1. Access Your TikTok Ads Manager

To begin, you need to access TikTok’s Ads Manager. Log in to your TikTok account and navigate to the Ads Manager section. This is where you can view and manage all your ad campaigns.

2. Locate the Promotion Under Review

In the Ads Manager dashboard, find the campaign that is currently under review. This will typically be under the "Campaigns" or "Ad Groups" tab. The promotion under review should be marked with a status indicating that it is awaiting approval or review.

3. Select the Campaign

Click on the campaign to open its details. You should see a breakdown of the campaign's status, including the review process. If the promotion is still under review, there will be an option to make changes or cancel it.

4. Cancel the Promotion

Once you are in the campaign details, look for an option to cancel or pause the campaign. TikTok may provide a button or link that says "Cancel," "Pause," or "Stop Promotion." Click on this option to begin the cancellation process.

5. Confirm Cancellation

You will likely be prompted to confirm your decision to cancel the promotion. This step is crucial to ensure that the cancellation is intentional. Confirm the cancellation by following the on-screen instructions.

6. Contact TikTok Support (If Necessary)

If you encounter any issues or if the cancellation option is not available, you may need to contact TikTok’s support team. Go to the support or help section within the Ads Manager and submit a request explaining the situation. Provide all necessary details, including the campaign ID and the reason for cancellation.

7. Monitor the Status

After initiating the cancellation, keep an eye on the status of your campaign. It may take some time for the changes to reflect. Ensure that the promotion is no longer listed as under review or active in your Ads Manager.

8. Review Billing and Refunds

If you have already been billed for the promotion, check TikTok’s billing section to ensure that you are not charged for the canceled promotion. If applicable, request a refund through TikTok’s support or billing department.

Additional Tips

• Double-Check Details: Before canceling, ensure that you have selected the correct promotion and that all details are accurate.
• Plan Ahead: If you are unsure about the promotion, consider pausing it instead of canceling. This allows you to review it further without fully committing.
• Keep Records: Maintain records of all communications with TikTok’s support team and any confirmation emails regarding the cancellation.

By following these steps, you should be able to successfully cancel a TikTok promotion that is under review. Remember to act quickly to avoid any unnecessary charges or complications.