How to Cancel TikTok Promotion Under Review

If you find yourself needing to cancel a TikTok promotion that's currently under review, the process can seem a bit convoluted. Here’s a step-by-step guide to help you navigate through it efficiently:

1. Understanding the Review Process: TikTok’s review process is crucial for ensuring that all promotions meet their community guidelines and advertising standards. Typically, this review period is used to assess the content, targeting, and compliance of your ad. Knowing how the review process works will help you better understand the steps involved in cancellation.

2. Accessing Your Promotion Dashboard: Begin by logging into your TikTok Ads Manager. Navigate to the Promotion Dashboard where you'll find a list of all your active and pending promotions.

3. Locating the Promotion: Find the promotion that is currently under review. You may need to filter your promotions by status to make this easier. Click on the specific promotion you wish to cancel.

4. Reviewing Promotion Details: Before proceeding, ensure that you review the details of the promotion thoroughly. This includes checking the promotion type, targeting settings, and budget. Confirm that this is indeed the promotion you want to cancel.

5. Canceling the Promotion:

   • Option 1: Direct Cancellation: If the option is available, you might see a button or link to cancel the promotion directly on the promotion details page. Click on it and follow the prompts to confirm the cancellation.
   • Option 2: Contact Support: If you do not see an option to cancel the promotion directly, you will need to contact TikTok Support. Go to the Help Center or Support section within TikTok Ads Manager and submit a request to cancel your promotion. Provide all necessary details, including the promotion ID and reason for cancellation.

6. Confirming Cancellation: Once you’ve initiated the cancellation process, keep an eye out for a confirmation email or notification from TikTok. This will ensure that your request has been processed successfully.

7. Monitoring for Refunds: If you have already been charged for the promotion, make sure to monitor your account for any refunds or adjustments. Refunds may take some time to process, depending on TikTok’s policies.

8. Preventing Future Issues: To avoid similar issues in the future, double-check all details before submitting a promotion for review. Ensure that all settings are accurate and align with your objectives.

9. Exploring Alternatives: If you need to make changes to a promotion but don't want to cancel it, consider reaching out to TikTok support for modifications. This can save time and ensure that your promotion still meets your needs.

By following these steps, you can effectively cancel a TikTok promotion that's under review and ensure that your advertising budget is managed according to your preferences.