How to Cancel TikTok Promotion Under Review

If you’ve initiated a TikTok promotion that is currently under review and wish to cancel it, follow these detailed steps to ensure the process is handled correctly. This guide will help you navigate the TikTok ads interface and understand the cancellation process to avoid any unwanted charges or complications.

  1. Log into Your TikTok Account

    • Open the TikTok app on your mobile device or access TikTok Ads Manager on your desktop. Ensure you are logged into the account that initiated the promotion.
  2. Navigate to Ads Manager

    • On the mobile app: Tap on your profile icon and select the ‘Ads’ tab.
    • On the desktop: Go to TikTok Ads Manager (ads.tiktok.com) and log in.
  3. Access Campaigns

    • In the Ads Manager, find the ‘Campaigns’ tab on the left-hand menu. Click it to view all your active and pending campaigns.
  4. Locate the Promotion Under Review

    • Look through the list of campaigns to find the promotion that is currently under review. It should be listed as “Under Review” in the status column.
  5. Select the Promotion

    • Click on the promotion to open its details. This will provide you with an overview of the campaign’s settings, including budget, targeting, and creative elements.
  6. Cancel the Promotion

    • Look for the option to cancel or delete the campaign. This might be labeled as ‘Cancel,’ ‘Delete,’ or ‘Withdraw.’ Click this option to proceed.
  7. Confirm Cancellation

    • A confirmation prompt will appear to ensure you want to cancel the promotion. Confirm your choice by clicking ‘Yes’ or ‘Confirm.’
  8. Check Status

    • After cancellation, verify the status of the promotion. It should now be marked as ‘Cancelled’ or ‘Deleted.’ Ensure no further charges are applied.
  9. Contact Support if Necessary

    • If you encounter any issues or if the promotion is not canceled as expected, contact TikTok support. You can do this through the help section in Ads Manager or by reaching out via TikTok’s support channels.

Important Notes:

  • Timing: Promotions under review may be canceled at any time before they go live. Once a promotion is live, you cannot cancel it through the same process.
  • Refunds: Depending on the timing of the cancellation, you might be eligible for a refund of any unspent funds. Check TikTok’s refund policy for more details.

Example Case Study:
To illustrate, consider a user who launched a promotion for a new product but realized it was not targeting the right audience. They followed the steps above, canceled the promotion before it was approved, and avoided unnecessary expenses.

By following these steps, you can manage your TikTok promotions effectively and ensure that only the desired promotions are active.

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