How to Remove Seller Feedback on the Amazon App

1. Understand Feedback Types Amazon feedback comes in two forms: Seller Feedback and Product Reviews. Seller Feedback is about the buying experience with the seller, while Product Reviews focus on the product itself. This guide addresses only Seller Feedback.

2. Accessing Your Feedback To start, open the Amazon app on your device. You will need to:

• Log in to your Amazon account.
• Navigate to the menu by tapping on the three horizontal lines in the upper-left corner.
• Select Your Orders from the dropdown menu.

3. Locate the Feedback Section In the Your Orders section, find the order related to the feedback you want to address. Here’s what to do:

• Tap on Order Details for the relevant order.
• Scroll down to Feedback.

4. Request Feedback Removal Amazon’s process for feedback removal is quite specific. Follow these steps:

• Tap on Leave Feedback.
• On the feedback page, find and tap Request Removal. Note that this option might not be available for all feedback.

5. Reasons for Removal Feedback can be removed under certain circumstances:

• Inappropriate Content: If the feedback contains inappropriate language or violates Amazon's policies.
• Order Issues: If the feedback is related to a problem that has been resolved or was an error.
• Policy Violation: If the feedback violates Amazon’s feedback policies.

6. Contact Seller Support If you cannot remove the feedback directly through the app, you might need to:

• Go to the Help & Customer Service section in the app.
• Select Contact Us and choose Seller Feedback as the topic.
• Provide details about the feedback and your reason for removal request.

7. Follow Up After you’ve requested the removal, monitor your feedback status. If it doesn’t get resolved immediately:

• Contact Amazon Support directly through their website or phone support.
• Keep detailed records of your requests and any correspondence.

8. Alternative Solutions If removal is not possible, consider these alternatives:

• Respond to Feedback: You can respond to feedback publicly to address any concerns and show other customers that you are proactive in resolving issues.
• Improve Customer Experience: Use feedback to improve your services and product offerings, which might result in better feedback in the future.

Conclusion Removing seller feedback on the Amazon app involves understanding the type of feedback, following the proper steps to request removal, and potentially contacting support if needed. Always ensure you’re familiar with Amazon’s policies to effectively manage your seller feedback.