How to Check Your Order on TikTok Shop

Step 1: Open the TikTok App
To begin, ensure you have the TikTok app installed on your mobile device. Open the app and log in to your account if you aren’t already logged in.

Step 2: Access the TikTok Shop
Once you are logged in, navigate to the TikTok Shop by tapping on the shopping bag icon located at the bottom of the screen. This icon will direct you to the shop interface where you can view your recent orders.

Step 3: Go to Your Orders
In the TikTok Shop interface, locate and tap on your profile icon or the “Me” tab, which is usually found in the bottom right corner of the screen. From your profile page, look for an option labeled “Orders” or “My Orders.” This will bring you to a list of all the orders you have placed.

Step 4: View Order Details
In the “Orders” section, you will see a list of all your purchases. Tap on the specific order you want to check. This will display detailed information about that order, including the status of the shipment, delivery estimates, and any tracking information available.

Step 5: Track Your Shipment
If your order has been shipped, you will see a tracking number and a link to track your shipment. Click on the tracking link to view real-time updates on the delivery status. This feature allows you to see where your package is and when you can expect it to arrive.

Step 6: Manage Your Orders
In addition to tracking, you can also manage your orders from this section. This includes options to request a return or exchange if needed. Follow the instructions provided to process any returns or exchanges as per TikTok Shop’s policies.

Step 7: Contact Customer Support
If you encounter any issues with your order or if the tracking information is not updating, you can contact TikTok Shop’s customer support for assistance. Look for a “Help” or “Customer Service” option within the shop interface to get in touch with support representatives.

Additional Tips

• Check Notifications: TikTok Shop may send notifications regarding your order status, so make sure to keep an eye on these alerts for timely updates.
• Update Address Information: Ensure that your shipping address is correct to avoid any delivery issues. You can update your address in the “Account Settings” section if needed.
• Review Order History: Regularly review your order history to keep track of all your purchases and manage your spending effectively.

By following these steps, you can easily track and manage your orders on TikTok Shop. Enjoy shopping and stay updated on your purchases with these simple guidelines.