Where to See Seller Messages on Amazon

Amazon sellers often need to manage communication with buyers or Amazon support. To find and view seller messages on Amazon, follow these steps:

  1. Log in to Seller Central: Access your Amazon Seller Central account using your login credentials.
  2. Navigate to the 'Performance' Tab: On the Seller Central homepage, locate the 'Performance' tab in the top menu.
  3. Select 'Account Health': Under the 'Performance' dropdown menu, click on 'Account Health'.
  4. Click on 'Customer Messages': On the Account Health page, you will find 'Customer Messages' in the sub-menu. Click on this link to view your messages.
  5. Use the 'Manage Messages' Option: Alternatively, you can use the 'Manage Messages' option found under the 'Messages' tab on the main dashboard. This section will display all the messages from buyers and Amazon related to your account.
  6. Check Your Email: Amazon also sends important seller messages to the email address associated with your Seller Central account. Ensure you check this regularly.
  7. Respond Promptly: It is crucial to respond to messages in a timely manner to maintain good seller performance metrics and customer satisfaction.

By following these steps, you can efficiently manage and view all relevant seller messages on Amazon.

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