How to Send a Seller Message on Amazon

If you're looking to communicate with a seller on Amazon, whether to ask a question about a product or resolve an issue with an order, it's a straightforward process. Here’s a step-by-step guide to help you send a message to a seller on Amazon:

1. Log In to Your Amazon Account: Start by logging into your Amazon account on the website or mobile app.

2. Find Your Order or Product: Go to "Your Orders" from the main menu to locate the order or product related to your query. If your question is about a product you haven't purchased yet, you can find it in the product listing.

3. Locate the Seller’s Information:

   • For Orders: Click on the order you want to discuss. You'll see a list of the items in the order. Click on "Problem with order" or "Contact seller" next to the specific item.
   • For Product Listings: On the product page, scroll down to the section where the seller's information is listed. Click on "Sold by [Seller's Name]" and then "Ask a question."

4. Choose the Type of Inquiry: Select the appropriate category for your message from the drop-down menu. Options typically include “Product Inquiry,” “Order Inquiry,” or “Return/Refund Request.”

5. Write Your Message: In the message box, clearly and concisely write your question or concern. Include relevant details such as the order number, product name, and any specific issues you’re facing.

6. Review and Send: Double-check your message for any errors or additional information you might need to include. Once you’re satisfied, click "Send."

7. Check Your Inbox: After sending the message, monitor your Amazon inbox or email for the seller's response. Sellers usually reply within 24-48 hours.

Tips for Effective Communication:

• Be Specific: Provide as much detail as possible to help the seller understand and address your issue quickly.
• Be Polite: A courteous tone often leads to better and quicker responses.
• Follow Up: If you don’t receive a response within a reasonable timeframe, you can follow up or escalate the issue through Amazon’s customer service.

Potential Issues and Solutions:

• No Response from Seller: If the seller doesn’t respond, you can contact Amazon Customer Service for assistance. They may intervene to resolve the issue.
• Incorrect Information: If you receive inaccurate or incomplete information from the seller, you can reply with additional questions or concerns.

Example: Let’s say you purchased a blender, and it arrived damaged. Here’s how you would message the seller:

• Go to "Your Orders" and find the order containing the blender.
• Click "Problem with order" and select "Item arrived damaged."
• Write: “Hello, I received the blender today, but it was damaged upon arrival. The glass jar is cracked. Can you please advise on how to proceed with a replacement or return? Order number: [Your Order Number]. Thank you.”

By following these steps, you should be able to communicate effectively with sellers on Amazon and resolve any issues or questions you may have.